What personal information do we collect from the people that visit our website or store?
When registering for our newsletter, making a purchase on our website or instore, or entering a competition, you may be asked for your name, email address, mailing address, phone number or other details.
When do we collect information?
We may collect information from you in a number of different ways, including:
- a) our website newsletter sign up
- b) through our website booking platform;
- d) via email;
- e) face to face with you instore;
- f) on the telephone with you;
- g) through social media sites, such as Instagram or Facebook direct messages;
How do we use your information?
We only collect and store information from you which is reasonably necessary, or directly related to, one or more of our functions or activities.
We may use this information in the following ways:
- To process your transactions.
- To send emails regarding your order.
- To personalize your experience and send emails regarding other product offerings or services which you may be interested in.
If at any time you would like to unsubscribe from receiving emails, you can unsubscribe by using the link at the bottom of each email. Follow the instructions and we will promptly remove you from ALL correspondence.
How do we store and protect your information?
An external data protection compliant payment gateway handles all card transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through gateway providers and are not stored or processed on our servers.
Our client information is stored in the password-protected account through which it is submitted to us. We may add your information to our client portal provider, Shopify.
We may in some cases, download information to transfer from one platform to another. For example, we may download the email addresses stored in our Mailerlite account to upload them to our Facebook account to create a retargeting advertising campaign.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We agree to the following:
Users can visit our site anonymously.
Your access to your personal information and your right to correct it.
You have a right to access most personal information we hold about you and the right to ask us to correct any information that you believe to be incorrect. We will require you to provide us with suitable evidence to verify your identity as well as to specify which information you require.
Please contact firstname.lastname@example.org to request access to your information, to correct it, or if you have a complaint concerning the privacy of your information. Any complaint will be appropriately investigated and the outcome of that investigation communicated to you within a reasonable period of time (allow for 30 days). If you are not satisfied with the outcome or the handling of the complaint by us, you can contact the Office of the Australian Information Commissioner or by sending an email to email@example.com.
Changes to this policy